ASUS Windows 10 laptop “No Audio Output Device is installed” and weird Bios screen on startup

For a few months now, my laptop’s audio has not been working showing a red cross next to the audio symbol stating “No Audio Output device is installed”. It all started when upon plugging in my mic to earjack, I heard static noise which at first didn’t bug me until my audio stopped working altogether. Now for quite a while I’ve searched numerous suggestion/solutions to the problem and upon uninstalling reinstalling audio drivers, reinstalling my soc chipset and getting the same repeated problem with my audio drivers (realtek, code 10 this device cannot start) I have no idea how to recover my audio. I also feel there has been a decline in my laptop’s functions as recently upon startup after my asus logo pops up, sometimes the bios utility screen pops up causing a loop in staring up my laptop. Only after strong perseverance can my laptop actually startup getting past it (this is quite tedious to do). 

I’m pretty sure my audio card isn’t completely stuffed up as occasionally (very very rarely) my audio sign doesn’t show the cross and audio plays normally for a little bit, before the static comes back and my audio is gone (last time this happened was about a month ago although). Also I don’t think it’s my laptop becoming to old as I’ve only had it for a year.

My laptop is an ASUS a555ua.

I haven’t really reached out for help with this issue as I’ve kind of gotten used to no audio, but if there any other possible suggestions to fix it, I would greatly appreciate them.




We have already performed the troubleshooting steps that apply to this kind of issue on Windows 10. If the issue still continues, it might already be due to a faulty hardware component. That being said, I highly recommend getting in touch with Asus Support for further assistance.

Feel free to post back if you have questions about other Microsoft services.


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