Bluetooth device not appearing in pairing list

I bought an Anker bluetooth speaker a few weeks ago. Out of the box it paired and worked without issue, but today when I turned it on it immediately went into pairing mode. On my PC it was not shown in my list of playback devices, but it was shown under bluetooth drivers in the device manager. Updating the driver did nothing so I uninstalled it and unpaired the speaker hoping to repair it and hopefully reset it. Now it does not even show up in the list of devices that can be paired.

Yes, bluetooth is on. All bluetooth services are running, I even tried restarting them. I have updated all drivers I can. I have turned it on and off again (device and PC). I cannot download the driver for the speaker itself because there does not appear to be one – the Anker site doesn’t provide one and even when you try to look for it on their site it only gives you the manual. The troubleshooting feature turns up nothing.

I don’t know what to do at this point, and I’m VERY frustrated.

Solution

Hi,

Are you using a 3rd party antivirus/antispyware/security program? If so many of those
can cause startup and running problems. Uninstall 3rd party antivirus and use Windows
Defender which in Windows 8/8.1 is a full antivirus product. Those can disrupt USB, BT, and other program services.

List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146 

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Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings
as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop and
Start Screen.

Check Startup Programs.

Right Click in the lower left hand corner - Task Manager
Or WinKEY + X - Task Manager
Or Right Click the Taskbar - Task Manager

Check the StartUp tab.

More troubleshooting :

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7,
or Windows 8/8.1
http://support.microsoft.com/kb/929135

Other programs to help :

Autoruns - Free - See what programs are configured to startup automatically
when your system boots and you login. Autoruns also shows you the full list
of Registry and file locations where applications can configure auto-start settings.
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
Process Explorer - Free - Find out what files, registry keys and other objects
processes have open, which DLLs they have loaded, and more. This uniquely
powerful utility will even show you who owns each process.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

=======================================================

Try these to clear corruption and repair/replace damaged/missing system files.

WinKey + X (or Right Click in lower left hand corner) - Command Prompt (Admin)

C:windowssystem32>

At the above prompt type in      SFC /scannow
(There is a space between C and /)

How to Run the "SFC /SCANNOW" Command at Boot or in Windows 8
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

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Then run CheckDisk (chkfdsk /f /r)

File Explorer (formerly Windows Explorer)

Right Click the C: drive - Properties - Tools tab - Error Checking - Check

Windows 8 - Improve performance by optimizing your hard drive - see "To repair a drive:
http://windows.microsoft.com/en-US/windows-8/improve-performance-optimizing-hard-drive

How to Check a Drive for Errors with "chkdsk" in Windows 8
http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html


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Then do these : 

Use DISM : (best to have redundant backups of data)

Run this command which will download necessary files.

WinKEY + X - Command Prompt (ADMIN) :

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

How to Use DISM to Fix Component Store Corruption in Windows 8/8.1 and Windows Server 2012
http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html


Deployment Image Servicing and Management Command-Line Options
http://technet.microsoft.com/en-us/library/hh825079.aspx

=======================================================

If needed : 

Try doing a "Refresh your PC without affecting your files" (or changing your personal
settings) or even a Restore. Be prepared to re-install the programs, Apps will remain.
And having redundant backups of your files off of the main hard drive is always a
good idea.

Windows 8 includes special methods to Refresh (keep files and settings)  or a Reset
(new install removing all).

How to restore, refresh, or reset your PC
http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

How to create a system image to refresh your Windows 8 PC
http://support.microsoft.com/kb/2748351

How to Refresh Windows 8 and 8.1
http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

How to Reset Windows 8 and 8.1
http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html

Hope this helps.
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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

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