Windows 10 Anniversary udate issue with Video driver

I installed the Windows 10 anniversary update yesterday on my laptop. After my computer rebooted and I went through the set up. My external monitor will not work. I had it attached through a docking station. The Display adaptor is showing in device manager as working properly. The monitor is attached and plugged in. I check the monitor ( Dell) and I’m not getting the ‘no devince imput’ message. It does not go to sleep mode.. It does that very quickly if you shut down the computer with the monitor still on. This tells me that the monitor is getting something from the computer but the screen is blank. 

When I go to display settings, windows no longer detects the external monitor. I do the windows putton + P and I have the option to extend, duplicate etc.. the screen. when I select one of those the lap top monitor goes black and the exertnal monitor stays black. 

Does anyone have any suggestions. My monitor was working fine before this update now it’s not. I use the external monitor as my main monitor and like to leave the laptop closed so this is very fustrating. 

Can anyone help?

Solution

Hi,

 

I will be glad to help you with the issue you have with the computer.

The issue could be related to Display drivers then please try the steps provided to uninstall the Display Adapter from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

 

Step 1:

Uninstall the Device from Device Manager

  • Open Device Manager
  • Expand the Display Adapter section.
  • Find the Display card Driver.
  • Right click Display card Driver and select Uninstall.
  • Select the check box delete the driver software for this device.
  • Reboot the computer after uninstall process has finished.

 

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

  • Click on start, select Control Panel
  • Now click on Programs and select Programs and Features.
  • Find the Display card Driver.
  • Right click Display card Driver and select Uninstall.
  • Reboot the computer after the uninstall process has finished.

Hope this information is helpful. Please post in case you have any further issues, I will be glad to help you. 

Thank you.  

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